Business Administration

By choosing to carry out this NVQ you will complete the following mandatory units:

  • Communication in a business environment 
  • Understand employer organisations 
  • Principles of providing administrative services 
  • Principles of business document production and information management 
  • Manage personal performance and development 
  • Develop working relationships with colleagues

As well as these units, you will complete four optional units from the following:

  • Administer the recruitment and selection 
  • Handle mail 
  • Organise business travel or accommodation 
  • Provide reception services 
  • Provide administrative support for meetings
  • Prepare text from notes using touch typing 
  • Manage diary systems
  • Collate and report data  
  • Contribute to the organisation of an event 
  • Employee rights and responsibilities 
  • Prepare text from shorthand 
  • Buddy a colleague to develop their skills 
  • Store and retrieve information
  • Administer parking dispensations 
  • Administer finance 
  • Prepare text from recorded audio instruction 
  • Archive information 
  • Administer human resource records 
  • Produce business documents
  • Produce minutes of meetings 
  • Meet and welcome visitors in a business environment 
  • Health and safety in a business environment 
  • Use a telephone and voicemail system 
  • Contribute to the development and implementation of an information system 
  • Monitor information systems 
  • Develop a presentation 
  • Deliver a presentation  
  • Analyse and present business data 
  • Maintain and issue stationery and supplies 
  • Use and maintain office equipment

As well as three optional units from the following:

  • Using email 
  • Bespoke software
  • Spreadsheet software 
  • Data management software 
  • Presentation software 
  • Word processing software 
  • Website software 
  • Deliver customer service 
  • Participate in a project  
  • Processing customers' financial transactions 
  • Payroll processing 
  • Process information about customers 
  • Develop customer relationships

As well as two optional units from the following:

  • Understand the use of research in business 
  • Understand the legal context of business
  • Principles of marketing theory 
  • Principles of digital marketing 
  • Principles of customer relationships 
  • Understand working in a customer service environment 
  • Know how to publish, integrate and share using social media  
  • Exploring social media 
  • Understand the safe use of online and social media platforms 
  • Principles of equality and diversity in the workplace 
  • Principles of team leading

If you're unsure if this is the right NVQ for you, get in touch and we would be happy to help. 

RRP £850 (+VAT)

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