Customer Service

By choosing to carry out this NVQ you will complete the following mandatory units:

  • Deliver customer service 
  • Understand customers 
  • Principles of customer service 
  • Understand employer organisations 
  • Manage personal performance and development

As well as these units, you will complete one optional unit from the following:

  • Communicate verbally with customers 
  • Communicate with customers in writing

As well as four units from the following:

  • Deal with incoming telephone calls from customers 
  • Make telephone calls to customers
  • Promote additional products and/or services to customers 
  • Process information about customers 
  • Exceed customer expectations 
  • Deliver customer service whilst working on customers' premises 
  • Carry out customer service handovers 
  • Resolve customer service problems 
  • Deliver customer service to challenging customers 
  • Develop customer relationships 
  • Support customer service improvements 
  • Support customers through real-time online customer service 
  • Use social media to deliver customer service 
  • Resolve customers' complaints  
  • Gather, analyse and interpret customer feedback 
  • Support customers using self-service equipment 
  • Provide post-transaction customer service

As well as three units from the following:

  • Health and Safety Procedures in the Workplace 
  • Manage diary systems  
  • Provide reception services  
  • Contribute to the organisation of an event 
  • Buddy a colleague to develop their skills 
  • Employee rights and responsibilities 
  • Develop working relationships with colleagues 
  • Principles of equality and diversity in the workplace 
  • Processing sales orders  
  • Meeting customers after sales needs 
  • Handling objections and closing sales 
  • Deal with incidents through a contact centre 
  • Carry out direct sales activities in a contact centre 
  • Negotiate in a business environment
  • Bespoke Software

If you're unsure if this is the right NVQ for you, get in touch and we would be happy to help. 

RRP £850 (+VAT)

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